Is it necessary to create an account with HEM Crafts?
To visit the website it’s not compulsory to register with us but to shop with us it is required.
Do you Ship to my Location?
We deliver pan India and most international pincodes. There may be a possibility that we may not be able to deliver at certain locations. We regret such and we are continuously working on it.
What is the estimated delivery time?
Please refer to our shipping and payment policy.
Is shipping chargeable?
We do free domestic shipping worth Rs 999 or above. Orders below Rs 999 are chargeable. All international shipments would be chargeable. For more details please refer to our shipping and payment policy.
If we are unable to deliver?
If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to us and your account will be refunded for the order amount.
Can I cancel my order, what about the refund, is replacement possible?
Please refer to our refund and return/exchange policy.
Orders cancelled by HEM Crafts?
HEM Crafts reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement cannot be met. HEM Crafts will ensure that any communication of cancellation of an order, or any applicable refund will be made within a reasonable time frame.
What’s next after placing the order?
Sit back and relax! Once your order is confirmed we will share the order id and tracking details via Email/SMS. You can then track the order by logging into your my account section on the site.
What if I need to modify or cancel my order after it has been placed?
You can modify or cancel your order within 12 hours after placing the order. For more details please refer to refund and return/exchange policy.
Will I be informed once my order is processed?
Once your order is confirmed and processed, you will receive a shipment notification via Email/SMS advising you on the estimated date of delivery. You can also track order online.
How do I check the status of my order?
You may check the status or your order through the track my order link on our website
What should I do if I find my package opened or tampered with upon delivery?
HEM Crafts believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on the Return/Replace option in your account/orders page within the mentioned period. We will look at it and get back to you. For more please refer to our refund and return/exchange policy.
How can I update my contact details?
Login in into HEM Crafts, click on my account and update your account details under your profile.
How do I unsubscribe from your promotional emails?
Login in to HEM Crafts, click on my account and unsubscribe it from my profile.
Can I change the shipping address for my particular order?
Once with an order already placed, you will not be able to make any further changes to your shipping address for that particular order.
How do I add more products to my order placed on HEM Crafts?
At HEM Crafts, you can add more items to your cart before you complete your transaction. Once an order number is generated you will not be able to add more items to the same order. But need more items? Then go ahead and place a new order! We will be happy to serve you.
Is there a limit to the quantity that I can order?
We do not want to restrict you from shopping at your preferred online store and thus there are no restrictions on quantity that you can order.
Other than as required under applicable consumer protection law, under no circumstance will hemcrafts.com be liable for any loss or damage caused by a user’s reliance on information obtained through the site or a linked site, or user’s reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
What forms of payment do you accept?
Please refer to Shipping and Payment Policy
What is the minimum and maximum amount for COD?
The minimum amount for COD is Rs. 249 and maximum amount is Rs. 10000.
What should I do if a transaction fails?
Transactions could fail due to multiple reasons so don’t panic!! Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking). Your Internet connection is not disrupted in the process.If your account has been debited after a payment failure, it will be rolled back within 7 working days.The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please contact your bank for updates.
How can I be sure of an item’s color?
We do our best to describe an item’s color in each description we write. We hold eachproduct to the window to observe the color in natural light. In spite of our best intentions, we can never guarantee exact colors or color matching because of this simple fact, variations in monitor or mobile color settings are just too wide from device to device.
How to get in touch with us?
The options are :-
Email – For product, order related queries and pretty much anything else, write to us at [email protected]
Bulk Orders – Buying in bulk is your requirement you can contact us at [email protected], we’d love to help you.
For any issues or feedback with our website, write to us at [email protected]
For sharing any security related issues or concerns, write to us at [email protected]
Is it necessary to create an account with HEM Crafts?