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Refund & Return / Exchange Policy

Kindly review our return, exchange, and cancellation policy before placing your order.

Thank you for shopping with us at We aspire to ensure that our customer is completely happy and we endeavor to provide the best to you. We quality control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 48 hours of receiving your order with pictures at and we will take care of the rest.

Returns & Exchange
Returns will only be accepted if the product reached is in damaged condition.
You may change/cancel your order if it is not yet processed. To do so, please get in touch with us at with your order number and your request.
International orders cannot be returned, exchanged or refunded due to certain custom duty norms and policies of each country.
All our products undergo quality checks before delivery, still you find that the product is damaged, kindly email us the picture/s of the product within 48 hours from the order receipt. Once we confirm the order damage, we will reprint your order and will deliver it to you. For international orders, you do not have to return the products. For domestic orders we’ll arrange the pick up once we confirm it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. The product should be unwashed, unused, unstitched and in an undamaged condition.
Your item needs to have the receipt or proof of purchase.
If your order contains products sold in OFFERS or SALE, we would not accept any returns / exchange / replacement request. SALE products are final sale only unless the product is defected/damaged or the product is not what you ordered for.

HEM Crafts reserves the right to accept the return and if the company is not satisfied, it can cancel the return.
Making a purchase indicates that you have understood, acknowledged, and agree to adhere to the following terms and conditions.
· Cancellation can be done within 12 hours of the order placed. We are committed to make your shopping experience as fuss-free and enjoyable as possible! Please read through the following terms & conditions prior to making a purchase.
· All the purchases will be non-refundable.
· We allow exchanges only In the case of manufacturing defects, product should be sent back to us (address given below). We do not provide a reverse pickup facility and this should be borne by the buyer. The item should be dispatched back to us within 48 hours after delivery and only after receiving the product you will receive an email with the voucher code which can be redeemed while placing the new order.
· Please keep in mind, there might be a slight variation in the shade of the actual product and the image shown on the screen, due to the screen resolution and photography effects. Also the color and designs might vary a little due to the handmade nature.

Please keep the product intact and the bill should be sent back to us in case of any exchange.
·Exchanges should be done within 24 hours of delivery.
Contact Us
If you have any questions on how to return your item to us, contact us.
E-mail address:
Contact no. : +91-7874544301
Address: HEM Crafts, HEM Ashram, Jagiri, Nadagdhari, Dharampur, Valsad, Gujarat – 396051

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