We offer free shipping across India on a minimum bill value of Rs. 999. So shop your heart out and leave the shipping hassles to Us!
SHIPPING POLICY
HEM Crafts will ensure that the products are delivered in an excellent condition and in the fastest time possible. All orders are shipped within 3-5 working days of placing the order and it usually takes another 2-10 working days for domestic orders (India) to reach your door steps (subject to transit conditions).
International order takes up to 10 – 20 working days to be delivered.
Although we strive hard to deliver the orders in the given turnaround time (2-4 working days for the ready products) and (7-10 working days for customized orders), however there could be rare instances wherein the order could get delayed due to circumstances beyond our control.
For products that require separate shipping charges, shall be indicated in the product detail page and while the order is being placed.
We can process only one shipping address per order, hence if you would like to ship products to multiple addresses then you are required to place separate orders.
Extra charges shall be applicable on all international orders.
All the taxes and duties for international orders will be borne by the customers.
There is no COD facility below 999 Rs of order value.
Delivery of an order shall be completed when the goods are delivered to the address you give us.
The delivery days mentioned are approximate only. Since we rely on our courier partners for delivery, this can vary due to factors that are outside our control.
Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.
Please be advised, that we do not offer express delivery.
By placing the order from hemcrafts.com website you authorize our logistics partner to get in touch with you for any concern regarding their services.
Customs once applied shall be borne by the customer whatsoever. For return of an international order, the amount of the customs applied will be deducted from the total refundable amount.
PAYMENT POLICY
We at HEM Crafts are committed towards maintaining the highest standards of security so as to ensure that our most important asset, our customers shopping experience is private, safe and secure. Hence, all Credit Card, Debit Card, Paypal, Wallets, EMI and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times.
All payments made against the purchases/services on hemcrafts.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by HEM Crafts.
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following :
Lack of authorization for any transaction/s.
Exceeding the preset limit mutually agreed by you and between your banks.
Any payment issues arising out of the transaction.
Decline of transaction for any other reason/s.
You can select the following mode of payments to pay for your orders :-
Net Banking.
Visa/Master – Credit & Debit Cards.
American Express – Credit Cards.
Paypal
Wallets
Cash on Delivery (COD) – available on select Pin Codes.
EMI on select credit cards.
So, select your convenient payment option and shop with confidence at your trusted shopping site.
By placing your order you agree to HEM Crafts’s terms and conditions of use fully, totally, absolutely and completely.
CASH ON DELIVERY POLICY
COD is applicable on a minimum bill value of Rs. 999 and maximum of Rs. 10000 only.
Pin code provided for COD should be in the serviceable area. If not, any online payment mode needs to be used.
You cannot open the box without making the payment at the time of delivery.
If the package is open, torn or tampered at the time of delivery, then do not accept the order.
No credit/debit cards are accepted in COD.
COD charges will be applicable for sale products.
COD is not applicable on international orders.
NO extra charges are charged to avail the COD facility except for the sale products and on the bill value of above Rs. 999 on fresh products.